Refunds and Returns Policy

Last updated – 11 November 2020

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If you would like to request a refund, exchange or make a product return (with a valid reason), take a look at our policy below.

We offer refunds, returns and/or exchange within the first 7 (seven) days of your purchase being delivered to you. If 7 days have passed since the delivery - you will not be offered a refund and/or exchange of any kind; returns will also not be accommodated!

Refunds, Exchanges and Returns

We only refund payment, accept returns or replace products if:

  • erroneously processed by us
  • incorrect (presentation different on website)
  • expired at the time of dispatching, or
  • undisputedly damaged, defective or tampered

Eligibility for Refunds, Exchanges and Returns

  • Your product must be unused (for health and hygiene reasons) and in the same condition that you received it.
  • The product must be in the original product packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced products may be refunded, sale or discounted products cannot be refunded!

Processing Refunds and Returns

  • Once your return is received and inspected, we will either send you an email or give a call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/return.
  • If you are approved, then your refund (including any return delivery cost paid by you) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Note that payment companies are different in the amount of time they take to process/credit a payment, so it will likely take a minimum of a few days to weeks for the refund to show up in your bank statement (usually this could take 2 – 3 weeks at most).

Late or Missing Refunds

  • If you have not received a refund yet, first check your bank/ bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us following the details given under the ‘Contact Information’.

Processing Exchanges

  • In the unlikely event that you receive a damaged product, we’re happy to exchange the product for a new one, subject to availability of stocks.
  • Once your return is received and inspected, we will either send you an email or give a call to notify you that we have received your returned item. We will also notify you of the next steps of the exchange request.
  • If you are approved for an exchange, then the replacement product will be delivered to you as soon as possible. Any applicable delivery cost will be borne by us. If a replacement product is not available, we will notify you and process a refund.


  • Please do not send the product back to us (online store owner) via the delivery agent. It must be handed over or sent to the address given under ‘Contact Information’.
  • You will be initially responsible for delivering the product in person or paying for your own delivery costs for returning the product. On a case by case basis, we will communicate to you on how the refund for this can be managed.
  • If you receive a refund due to an oversight or mistake from our end, the cost of return delivery will be added your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We want to make sure you’re completely happy with your purchase. If there’s anything further we can do to improve your experience, please contact us using the ‘Contact Information.’