Refunds and Returns Policy
Thank you for shopping at https://lk.planet361.com
If you would like to request a refund, exchange or make a product return (with a valid reason), take a look at our policy below.
We offer refunds, returns and/or exchange within the first 7 (seven) days of your purchase being delivered to you. If 7 days have passed since the delivery - you will not be offered a refund and/or exchange of any kind; returns will also not be accommodated!
Refunds, Exchanges and Returns
We only refund payment, accept returns or replace products if:
- erroneously processed by us
- incorrect (presentation different on website)
- expired at the time of dispatching, or
- undisputedly damaged, defective or tampered
Eligibility for Refunds, Exchanges and Returns
- Your product must be unused (for health and hygiene reasons) and in the same condition that you received it.
- The product must be in the original product packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced products may be refunded, sale or discounted products cannot be refunded!
Processing Refunds and Returns
- Once your return is received and inspected, we will either send you an email or give a call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/return.
- If you are approved, then your refund (including any return delivery cost paid by you) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Note that payment companies are different in the amount of time they take to process/credit a payment, so it will likely take a minimum of a few days to weeks for the refund to show up in your bank statement (usually this could take 2 – 3 weeks at most).
Late or Missing Refunds
- If you have not received a refund yet, first check your bank/ bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us following the details given under the ‘Contact Information’.
Processing Exchanges
- In the unlikely event that you receive a damaged product, we’re happy to exchange the product for a new one, subject to availability of stocks.
- Once your return is received and inspected, we will either send you an email or give a call to notify you that we have received your returned item. We will also notify you of the next steps of the exchange request.
- If you are approved for an exchange, then the replacement product will be delivered to you as soon as possible. Any applicable delivery cost will be borne by us. If a replacement product is not available, we will notify you and process a refund.
Delivery
- Please do not send the product back to us (online store owner) via the delivery agent. It must be handed over or sent to the address given under ‘Contact Information’.
- You will be initially responsible for delivering the product in person or paying for your own delivery costs for returning the product. On a case by case basis, we will communicate to you on how the refund for this can be managed.
- If you receive a refund due to an oversight or mistake from our end, the cost of return delivery will be added your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.